Rooms

HEEMSTEDE has nine rooms for leisure and business travellers visiting Shillong, Meghalaya.

Rates depend on the season and the room. We share current rates and availability for your dates on WhatsApp.

Around HEEMSTEDE

Book directly with us

Send us your dates and number of guests on WhatsApp. We confirm availability and price, then you pay the advance online to confirm your booking. You will receive a confirmation message with check-in details.

Message us on WhatsApp

Contact

Business name

HEEMSTEDE

Address

Motinagar, Lumsohphoh, Shillong, Meghalaya 793014, India

Phone and WhatsApp

+91 70059 65300 or +91 69094 43644

Email

heemstede2022@gmail.com

Check-in and check-out

Check-in 1:00 PM, check-out 10:00 AM

Reception

Staffed round the clock

Privacy Policy

This policy explains how HEEMSTEDE (“we”, “us”) handles personal information of guests and enquirers. Last updated: 23 October 2026.

What we collect

Your name, phone number, email address, booking dates, number of guests, and identity document details that we are required to record at check-in. If you message us on WhatsApp, we also keep the messages in that conversation.

How we use it

To answer your enquiries, manage and confirm bookings, take payments, send booking and check-in messages, and meet legal obligations. We send promotional messages on WhatsApp only to people who have agreed to receive them, and you can opt out at any time by telling us.

Who handles it

We use WhatsApp (Meta) and our booking software and messaging providers to run these services. Online payments are processed by Razorpay; we do not see or store your card, UPI or bank details. We do not sell your personal information.

Keeping it safe and how long

We keep your information only as long as needed for your stay, accounting and legal requirements, and restrict access to our staff and service providers.

Your choices

You can ask us to correct or delete your information, or stop messaging you, by writing to heemstede2022@gmail.com.

Cancellation and Refund Policy

Cancellations

Cancellations requested 48 hours or more before standard check-in time (1:00 PM) are eligible for a refund of the advance deposit, less standard banking and processing charges. Cancellations made within 48 hours of check-in, and no-shows, are strictly non-refundable.

Refund timeline

Approved refunds are credited to the guest’s original payment source within 7 working days of the formal cancellation.

Incidental and auxiliary charges

Charges for beverages, breakfast, approved late check-out extensions and any other services requested during the stay are billed separately and must be paid before departure.

Guest House Policies and House Rules

To keep every stay comfortable, safe and pleasant, guests are asked to follow these terms. They form an agreement between the guest and the Management of HEEMSTEDE for the use of the premises.

1. Check-in, registration and booking

• Check-in: from 1:00 PM. Early check-in depends on room availability and may carry a nominal charge.
• ID proof: as required by local regulations, every adult guest must show a valid government photo ID (Aadhaar, Passport, Voter ID or Driving Licence) and sign the Guest Registration Form on arrival. PAN cards are not accepted.
• Non-transferable: a reservation cannot be transferred. The named guest must be present at check-in and throughout the stay.
• Special offers: promotional or seasonal packages carry their own conditions, which prevail if they conflict with these terms.

2. Check-out and late departure

• Check-out: strictly by 10:00 AM. Please tell reception in advance if you need an extension.
• Extensions: granted subject to availability and standard tariff. If a room is not vacated when the booked period ends, Management may take possession of the room and safely remove the guest’s belongings.

3. Tariff and billing

• Tariff: covers room accommodation only. Meals and other services are billed separately.
• Settlement: all dues must be settled on arrival or when the bill is presented. Accepted payment modes are UPI and cash. Advance deposits can also be paid online through the payment link we send you.
• Cancellations and refunds: see the Cancellation and Refund Policy above.

4. Belongings and luggage

• Room security: please lock doors and windows when you go out. Management is not liable for loss, theft or damage to cash, jewellery or valuables left in rooms or common areas.
• Luggage storage: free for up to 24 hours after check-out, subject to space and at the guest’s own risk.

5. Property care and damage

• Please treat all property, furnishings and linen with care.
• The guest is fully responsible for any loss, breakage or damage caused by themselves, their visitors or people under their care. Repair or replacement costs are added to the final bill.

6. Safety and prohibited items

• Bringing, storing or using combustible articles, raw or exposed cinema film, hazardous chemicals, illicit substances or other prohibited goods is strictly forbidden.
• Guests are solely liable for damage, loss or legal consequences resulting from negligence or from possessing hazardous goods.

7. House decorum and occupancy

• No parties: gatherings or parties of any kind are not allowed in guest rooms. Management may immediately ask unauthorised extra occupants to leave.
• Quiet hours: 10:00 PM to 7:00 AM.
• Smoking: not allowed in guest rooms or indoor common areas. Please use designated outdoor areas.
• Pets: not allowed on the premises.
• Visitors: allowed in common lounge areas only, until 8:00 PM. Visitors may not stay overnight in guest rooms.

8. Conduct and right of admission

• Guests are asked to behave respectfully and not cause nuisance, harassment or annoyance to other guests or staff.
• Management may ask any guest to vacate the property at once, without notice or refund, for unacceptable conduct or breach of these rules.

9. Tenancy and lien

• No tenancy: nothing here creates a tenancy, sub-tenancy or any property right for a guest. Management remains in full possession of the premises at all times.
• Lien: if dues are unpaid, Management has a lien over the guest’s luggage and belongings, with the right to detain them and deal with them in accordance with law towards the outstanding dues.

10. Compliance with law

• Guests must follow all applicable laws, local authority rules, public safety guidelines and government regulations.

Management may add to, change or amend these terms and rules in accordance with the applicable lodging laws and regulations. These terms are governed by the laws of India, with the courts at Shillong, Meghalaya having jurisdiction.